Returns & refunds

A bed needs to fit both your pet and your home. You may request a return within 30 days of delivery. Please keep the bed unused and in its original packaging while you check its dimensions and construction.

What condition should a return be in?

Items must be unused, clean and in their original packaging, with all included components. For fabric beds, this means free of pet hair, odors, stains and washing. Check the size alongside your pet before allowing the bed to be used. This condition does not limit your right to report an item that arrived defective, damaged or incorrect.

How to return a bed

1. Email support@funnestbeds.com with your order number, the item and the reason for your return. For damage, defects or an incorrect item, include clear photos when possible.
2. Pack the unused item securely in its original packaging. Include your order number so we can identify the return. You may contact us first for help with the process.
3. Send your return to: FunToys Emporium LLC, 11305 SE KENT KANGLEY RD APT 18-3, United States. Keep your shipping receipt and tracking number. Contact us if the carrier needs additional addressing details before sending.

Who pays return shipping?

We cover return shipping for quality issues, an incorrect item or shipping damage. Contact us for return shipping instructions in these cases. For other reasons, including a change of mind or a size choice that does not fit, the customer pays return shipping. There is no restocking fee.

Inspection and refunds

After the returned item is received, allow 3–5 business days for inspection. We will let you know whether the return is approved. Once approved, we initiate the refund to the original payment method. Your bank or payment provider determines when the funds appear.

For a standard change-of-mind return, the refund covers the returned merchandise; original shipping charges, if any, are not refundable. If we sent a defective, damaged or incorrect item, we refund the affected item and any applicable original shipping charges. Free-shipping orders have no original shipping charge to refund. If a return does not meet the stated conditions, we will explain the reason and discuss the available options.

Changes, cancellations and exchanges

Contact us as soon as possible to request a cancellation or change. We can help before an order has been dispatched, but cannot promise changes after that point. To choose a different bed, return the eligible original item and place a separate order for the new selection.

FunNest Beds · FunToys Emporium LLC
support@funnestbeds.com · 0000000000
Monday–Friday, 9 AM–5 PM Eastern Time